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About | Sales & Leasing | Commercial Management | HOA Management | Residential Management | Maintenance | Contact |
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Condominium and HOA Property Management You Can Count On Bluestone & Hockley Real Estate Services has developed one of the most successful and effective Home Owner (HOA) and condominium association management companies in the Portland/Vancouver Metro area with over 6000 units under management. Our Management Approach Our goal is to maximize property performance. This involves integrating all areas of property operations to the daily association management. Cooperation and communication between clients and management are the keys to "happy owners" and ultimately a well-managed Association. We do this by frequently monitoring the common areas, establishing a strong relationship with the owners and by resolving problems early to avoid escalation. We have 30 years of experience managing properties in the Metro area, and as a result have well-developed systems and policies. In today's fast moving world, we continually upgrade our services and operational policies, to stay current with the newest operating ideas. We look to our employees and clients for suggestions and ideas for improvement. For us to achieve our goal, our focus is on:
We encourage regular communication and site visits with the board and committee chairs. Once a year we distribute a Quality of Service Survey to the associations, which the property manager reviews as a report card. Our Competitive Advantage Our Company was created and operates under a philosophy of honesty and strong ethical principals. While in business to make a profit our pricing is competitive and what sets us apart from our competition is a strong management track record, our in-house maintenance department, 24 hour emergency assistance and easy accessibility to all associates at B&H via an 800 number or e-mail. We are also an Accredited Management Organization (AMO) and are conveniently located just south of downtown Portland. Our Process The first step in managing your condominium or homeowners’ association is to develop a relationship with your owners. This relationship begins with the initial notice that Bluestone & Hockley will be their managing agent. At that time, we will find out what their needs are and determine how we can help them. We have learned that early contact with owners helps develop a strong relationship. We believe that developing a sense of community is paramount to our success. It requires continual attention to the common areas including the grounds and will result in a pride of ownership for our clients. To accomplish this, we will contract for annual services such as landscaping, cleaning the roof, gutters, down spouts, and sweeping the parking lots. For maintenance of the common areas we can utilize either our experienced in-house maintenance staff or one of our many outside vendors. For urgent maintenance items, our office is open from 8-6 Monday-Friday and we are available to handle emergencies 24 hours a day, seven days a week. Understanding Financial Performance Bluestone & Hockley Realty, Inc. deposits all client funds in a federally insured financial institution trust account. These are funds used to pay the expenses related to the property such as maintenance, utilities, mortgages, contract commitments, and management commissions. Bluestone & Hockley Realty, Inc. uses the most current Windows version of Yardi Property Management Software. Yardi is specialized financial software designed specifically for use in property management. This program allows us to create categorized income and expense accounts specific to your needs. Gross revenue and expenses can be posted to these accounts to create a detailed, accurate financial statement that helps you track exactly what money was received and where it was spent. Yardi also tracks each owners transaction history and provides a ledger, detailing owner charges, payments, delinquencies & NSF checks. Yardi also contains a Maintenance Module designed to track all maintenance expenses incurred for a location. This option allows lengthy descriptions of each maintenance activity to be input and then printed in a clear, concise report format. Reports you will Receive We will send you a monthly detailed report on the tenth of the month. This report will show you income received and expenses paid for the previous month. With it you will receive a transaction register so you will be able to further track income and expenses. The income register helps you understand who has paid and who has not paid and what action we are taking to correct the matter. The attached copies of the invoices help to keep you further in touch with your property. Triple Check Invoice System Bluestone & Hockley Realty, Inc. triple checks every invoice to ensure that invoices paid are for services completed. The system also allows the property managers to thoroughly review invoices for any charges, which may seem out of line, or unauthorized. When authorizing maintenance, the property manager reviews budgets to ensure that work stays within established parameters. Buying or Selling If you are interested in selling your existing home or condo or would like to inquire about purchasing one within or outside of your association, please contact our Sales Department. We have partnered with a hand picked group of residential sales professionals to assist you with this process. They will also be happy to provide you with a competitive market analysis free of charge. Scope of Services These services are included in the monthly management fee: Accounting (Actual):
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