Property Maintenance
Our Maintenance Team works closely with the B&H Property Managers to ensure you and your tenants get great service at all times.
Maintenance work requests are reviewed and authorized by your property manager, and assigned to the appropriate vendor, which is often the B&H Maintenance Team (unless special services are required). The Property Manager then monitors invoices for completion, quality, and costs to stay within an established spending limit, and any non-emergency work costing more than that limit will be reviewed with you before any work is started.
Maintenance requests can be generated in several ways:
- Inspections conducted with you and your property manager
- Telephone requests (503-222-3800)
- Email (maint@bluestonehockley.com)
- Additional work as a result of previous or current jobs
- A preventive maintenance plan established by you and your property manager
- Online request forms, for specific property types: House/Apartment, Condominium/HOA, and Commercial
This system has several advantages for property owners:
- Coordination between Property Managers and Techs means your tenants get faster service, and you can get Bid and Contracts easily
- Property Managers can mediate requests between tenants, owners, and technicians to ensure seamless and efficient communication
- Using the in-house maintenance records helps solve repetitive problems
- Familiarity with the units saves time diagnosing problems
- 24/7 emergency response services
We have a 24/7 emergency maintenance system. A senior property manager and a maintenance person are on call to take care of emergencies. If a potential property damaging, or life threatening emergency were to occur such as: water pipe break, fire, heating failure, roof leak, flood or other disaster, your property manager will assign a B&H technician (or an approved vendor), and will try to respond within an hour to repair or secure the property.
