Keeping Your Tenants Happy
Bluestone & Hockley believes in forging strong partnerships between building managers and tenants. These relationships enable us to know what is going on at a particular site. We regularly visit with tenants to see what we can do for them. We find these informal meetings frequently identify problems at a property. They enable the tenant to voice concerns about the structure, management, other tenants, or neighborhood problems which adversely effect the tenants business.
Immediately after we are retained, we will send out letters to tenants introducing ourselves. Our manager will then meet with the tenants so we can start developing our relationship as soon as possible. Our experience shows us, the more we know about your tenants and your tenants business, the better we can serve them.
Bluestone & Hockley responds to any maintenance or service needs a tenant may have. Calls are routinely followed up within 24 hours, except in emergencies or during a system failure when immediate response is necessary. The Property Manager responds to any questions regarding leasing and rents. We send notices informing tenants of special maintenance projects such as building painting or cleaning, lot paving and major roofing jobs.
