Maintaining Your Commercial Property
Maintaining your property is easy with our qualified maintenance staff or vendors that are part of a select list that Bluestone & Hockley has developed, all of whom will be supervised by our property managers for you. Our list of vendors and contractors are licensed and insured to provide service you will need. Maintenance requests are generated through inspections, telephone requests, additional work as a result of previous or current jobs, or a preventive maintenance plan.
Maintenance work is reviewed and authorized by the property manager, and assigned to the appropriate vendor. The manager then monitors the invoices for completion, quality, and costs. We will establish a spending limit, and any non-emergency work costing more than that limit will be reviewed with you before any work is started.
We have a 24/7 emergency maintenance system. A senior property manager and a maintenance person are on call to take care of emergencies. If a potential property damaging, or life threatening emergency were to occur such as: water pipe break, fire, heating failure, roof leak, flood or other disaster, we will assign a vendor or will respond within an hour to repair or secure the complex. We will review all incidents to determine whether an insurance claim is necessary.
All maintenance work discussed below will either be handled on a bid basis or assigned as the need arises. You may choose to have your own contractor perform any of the work below. All maintenance work costing more than $5,000.00 will require three bids, and will carry an additional 5% project coordination fee.
Heating and Cooling
We will develop a plan to manage the heating and cooling needs of your property. We will hire and supervise a qualified heating and cooling contractor to perform all maintenance and service. We will establish specifications in which the heating and cooling system will be maintained, and have the plan bid accordingly. All service calls are reviewed by the property manager and referred to vendor to resolve. All HVAC invoices are then billed to the tenants in accordance of their leases.
Electrical
We will supervise all electrical work necessary. All maintenance requests will be reviewed by the property manager and assigned to the appropriate qualified vendor.
Elevators
We will coordinate annual elevator inspections. Our property manager will review the report and determine a course of action to repair any potential problems.  Any failures or emergencies will be resolved immediately by the assigned contractor.
Janitorial
Our property manager will coordinate the janitorial work at your building. We will inspect hallways, elevators, restrooms, and entryway to ensure that the utmost cleaning and sanitation standards have been met. We will also inspect tenant spaces to make sure their needs are being met. We will meet with the janitor regularly for a complete inspection, and review of services combined.
Plumbing and Fixtures
All appropriate plumbing and fixture work is done as requested. We have a list of qualified vendors who can respond to plumbing problems immediately. Our manager will review the leases, to identify tenants who will be responsible for plumbing repairs. If the tenant is responsible for any work completed by the Landlord, the tenant will be billed and all appropriate action will be taken to collect any balance owing.
Minor Painting
Our property manager will review the paint condition and inform you on steps that need to be taken. We will advise you if we think interior painting needs to be done in vacant spaces.
Roofing and Drains
Wewill inspect the roof once a year. If necessary a selected contractor will be asked to assist in the inspection. We will submit pictures for review by you. We will make a recommendation about any maintenance to be undertaken. Our maintenance department, or a selected contractor will clean the gutters and down spouts in October, December, and May. We will monitor for roof leaks, review incoming service calls and refer to appropriate vendor.
Weatherization and Seasonal Maintenance
Managers review the specific needs in regards to drainage, freezing, and wind. We can then implement a plan to weatherize all properties every November, including, but not limited to, closing outside vents, covering hose bibs, stocking snow removal and deicing supplies, and any other items determined by manager and ownership. We instruct tenants on what they should do if freezing weather occurs.
Grounds Maintenance
We will ensure that the property is swept and kept looking clean. We will engage a professional landscaping company to maintain landscaped areas.
Graffiti Removal
Removal and elimination of graffiti is a top priority within our company. Within 24 hours after a tag has been identified our maintenance department is making arrangements to clean up or touch up effected areas. Usually, graffiti clean up and cover up can be completed within a few days.
Parking Lots
We will hire a sweeper to sweep all driveways, and through ways on a twice a month basis. Bluestone & Hockley will monitor the sweeping company to ensure that the lot is swept properly and debris is removed from the premises. We will arrange for wintertime snow plowing.
