Bluestone and Hockley Real Estate Services

Our Management Approach

Our goal is to maximize property performance. Therefore our management approach involves integrating all areas of property operations with daily association management.

Cooperation and communication between clients and management are the keys to “happy owners” and a well-managed association.  We achieve this by monitoring common areas, establishing a strong relationship with owners and resolving problems early to avoid escalation.

With more than 38 years of property management experience in the metro area, we have well-developed reliable systems and policies in place.  In today’s fast moving world, we continually upgrade our services and operational policies to stay current with the newest business trends.  We engage our employees and clients for suggestions and ideas for improvement.  To achieve our goals we focus on:

• Preserving and enhancing your property
• Maximizing cash flow
• Timely and effective client communication

In the day-to-day operation of our company, all employees have the opportunity to suggest improvements to continually improve our services to our clients.  Whether from employees or clients, the best ideas for operational improvement are integrated into our systems.

Quality Control

We encourage regular communication and site visits with Boards of Directors and committee chairs.  Once a year we distribute a Quality of Service Survey to the associations. The Community Manager reviews the feedback as a report card. The Department Head and President review and utilize the information for service improvements.