Quality Assurance and Cost Controls
Triple Check Invoice System
Quality Assurance and Cost Controls are important aspects of managing your property that we always keep in mind when working for you. To provide high quality service to our clients, we use the following practices: We triple check every invoice to ensure that invoices paid are for services completed and also require two approvals on all invoices over $10,000. Our system also allows the property managers to thoroughly review invoices for any charges which may seem out of line, or unauthorized. When authorizing maintenance, the property managers review budgets to ensure that work stays within established parameters.
Bid System
Many services such as landscaping, janitorial and heating, as well as maintenance and construction projects such as roofing, paving, unit renovations and exterior paint jobs will be given through a bid system. Job specifications will be drawn up by property managers and reviewed by the Owners. The specifications are then sent to contractors to bid. If a tour or inspection is needed, the property managers will notify the tenants, if needed, and meet the contractor at the property. The bid is then reviewed by the property managers and forwarded to the owners for approval.
Supervision
Once a year, we conduct surveys of all tenants and owners. Responses are reviewed and plans are developed to improve items which are of concern by the respondents. Our Department Managers inspect your property with your property manager, to ensure the property is being managed in accordance with company guidelines.
