Quality Assurance and Cost Controls
Triple Check Invoice System
Bluestone & Hockley Real Estate Services triple checks every invoice to ensure that invoices paid are for services completed and also requires two approvals on all invoices over $10,000. The system also allows the property managers to thoroughly review invoices for any charges which may seem out of line, or unauthorized. When authorizing maintenance, the property manager reviews budgets to ensure that work stays within established parameters.
Bid System
Many services such as landscaping, janitorial and heating, as well as maintenance and construction projects such as roofing, paving, unit renovations and exterior paint jobs will be let on a bid system. Job specifications will be drawn up by the property manager and reviewed by the Owner. The specifications are then sent to contractors to bid. If a tour or inspection is needed, the property manager will notify the tenants, if needed, and meet the contractor at the property. The bid is then reviewed by the property manager and forwarded to the owner for approval.
Supervision
Once a year, Bluestone & Hockley conducts surveys of all tenants and owners. Responses are reviewed and plans are developed to improve items to which are of concern by the respondents. Bluestone & Hockley Real Estate Services Department Managers inspects your property with your property manager, to ensure the property is being managed in accord with company guidelines.
