Our accounting department understands the importance of transparent and accurate bookkeeping.
The property management accounting department handles bookkeeping for all residential and commercial properties as well as the community associations managed by Bluestone & Hockley. They also offer accounting only services for owners who prefer to self-manage their properties.
Our property management-specific accounting software is integrated with our website to allow our clients and tenants ease of access to their accounts. Tenants and association members can pay their rent and dues online and clients can view their comprehensive monthly financial reports at their convenience. We have strict procedures in place for maintaining the security and confidentiality of all financial data, as well as extensive data storage both locally and in the cloud to ensure that valuable records remain permanently accessible.
If clients, vendors or tenants have financial questions regarding their property or account, the property management accounting department readily provides excellent customer service to those seeking answers.
Web Access & Accounting FAQ
Can I pay online?
Yes! Both tenants of rental properties we manage and homeowners in our community associations can set up Web Access accounts to view their ledgers online and make payments. Payments made online post to your account immediately. There is no extra charge for payments made directly from your bank account (with routing and account numbers), but payments by credit or debit card will incur a 3.5% fee from our payment processor. If you are interested in creating a Web Access account, please send an email to firstname.lastname@example.org.
I’m logged in to my Web Access account, but I can’t make a payment!
Web payments are not available while our books are closed (usually from the 25th to the end of the month). At any other time, there will be a “Make a Payment” button on the gray bar at the top of the page.
I mailed/dropped off my payment and it hasn’t cleared my bank yet!
Payments should be processed within three business days of receipt. Once your payment is deposited to our bank it can still take a couple of days before you see the transaction posted to your bank account. Mailed payments are additionally subject to the vagaries of USPS. If your payment has not cleared after ten business days, please contact us at email@example.com.
I made my payment online using my bank’s online bill pay; why hasn’t it been posted to my account?
If you use your bank’s online bill pay option, your bank may deduct the funds immediately from your account, but they will later process a physical check and mail it to our office. It can take several days for us to receive the payment because your money is not sent electronically to us. Please keep this in mind when setting up your bill pay to allow enough time before your due date for processing and mailing. We must receive the actual check from your bank before the end of your grace period for the payment to be considered on time.
I am a homeowner in a community association that you manage. Do you offer ACH?
Yes! We offer recurring automatic withdrawals for condominium and HOA owners only to pay association dues. Please contact your community manager to request your set-up form to return with a voided check.
I own a rental property that you manage. When can I expect my monthly financial report?
Reports reviewing the previous month’s activity are issued on the 10th of every month (or next business day if the 10th falls on a weekend). If you are interested in setting up an Owner Web Access account, you can log in anytime to view real-time activity and past reports. Email us at firstname.lastname@example.org for more information about this option!
Can I have my owner draws deposited directly to my bank account?
Yes! Please send your request for direct deposit with a copy of a voided check to email@example.com.
I am a vendor; can I submit invoices electronically?
Yes! You can email them to firstname.lastname@example.org.