Assistant Community Manager
The Assistant Community Association Manager supports one or more Community Association Managers (CAMs) with daily tasks to ensure compliance with department procedures are met as well as providing a high level of customer service to our homeowners and boards.
- Provide administrative support to CAM which includes drafting and sending written correspondence via email and regular mail to homeowners, boards, vendors and clients.
- Answer incoming calls and answer the caller’s inquiry or direct them to the appropriate person.
- Maintain, monitor and update various spreadsheets including Violation Spreadsheet, Payments Spreadsheets and Title Transfer Spreadsheet. Prepare violation, Architectural Review (ARC) and title transfer spreadsheets for monthly reports
- Prepare documents for boards and homeowners as necessary based on tracking of various spreadsheets, such as ARC applications, notifications, collections letters,
- Issue delinquency letters within three to five days.
- Input work orders for approval of Community Association Manager.
- Oversee collections on assigned Community Associations. Utilizing Outlook, track 10-day letter expirations and follow up with check ledger and send appropriate accounts to collections.
- Update Homewise information regarding off-site owners, reserve and budget information. Complete and input CondoCerts demands into the owner transfer spreadsheet.
- Assist with any mailings to board members and/or homeowners, including mass mailings.
- Assist Community Association Manager with meeting preparation as needed.
- Assist in collecting, tracking and following up on bids from vendors.
- Organize, label and sort invoices for monthly operating reports.
- Performs other duties as assigned.
- Must be proficient in Microsoft Office (Outlook, Word and Excel)
- Must have demonstrated excellent verbal, written and interpersonal communication skills
- Be able to perform and/or manage multiple tasks, projects and priorities
- Must have excellent grammatical and proofreading skill
- Property or association management experience is preferred, but not required.
- Able to type 40 WPM is preferred
Nature of Position
Position does not supervise others and is normally performed in a professional office environment. Position typically works Monday-Friday. Occasional travel to properties may be necessary.
The ability to communicate verbally on the phone and face to face is constant. The ability to speak, read, understand and write English is constant. The ability to utilize a computer and keyboard is constant. The ability to sit, stand and walk is frequent. The ability to lift 30 lbs. and drive a vehicle is occasional.