Resident Relationship Manager
Bluestone & Hockley has an exciting opportunity for a professional to join our tenant customer service team, we call Resident Relationship Managers. This is an entry-level position.
The Resident Relationship Manager’s position is intended to centralize and standardize the servicing of most routine departmental operating and administrative tasks. A Resident Relationship Manager is an internal and external customer service expert, with the authority to answer resident; client; vendor; onsite questions; resolve resident complaints; approve standard maintenance; direct onsite staff and generally be helpful/supportive of all department objectives and responsibilities. They are a well-trained, high-functioning and efficient generalist focusing on front-end communication and resident customer service.
You will be joining a small team of Resident Relationship Managers whose purpose is to centralize and standardize the servicing of most routine departmental operating and administrative tasks. A Resident Relationship Manager is an internal and external customer service guru, with the authority to answer resident/client/vendor/on-site questions, resolve resident complaints, approve standard maintenance, direct on-site staff and generally be helpful and supportive of all department objectives and responsibilities. RRMs are well-trained, high-functioning and efficient generalists, focusing on front-end communication and resident customer service.
If you are interested in entering the real estate industry and especially property management, this is the best way to learn and get involved!
- Able to pass criminal and drug screening.
- Type 45+ WPM.
- Proficient in Microsoft Outlook, Word and Excel.
- Technically adept.
- Mechanically inclined.
- Strong customer service aptitude.
- Well-spoken & well-written.
- Property management or upscale hospitality experience.
- Two-year degree.
DOE: Entry-Level Hourly Wage + Bonus
Paid Holidays & Flexible PTO
Headquartered in SW Portland, Bluestone & Hockley is a family of over 100 dedicated colleagues, leading the Oregon real estate industry in providing residential, association and commercial real estate management and brokerage services. Bluestone & Hockley is an equal opportunity employer and a great place to work!
Please reply to this ad with your resume. No phone calls, please. Only qualified candidates will be contacted for an interview.
This position is available NOW.