As we monitor the COVID-19 situation developing around the world, our top priority is to maintain the health and safety of our employees, clients and community members while maintaining a consistent level of customer service. You can contact our team at hoa@bluestonehockley.com
Our team of Community Association Managers are qualified and experienced in making your community a wonderful place to call home.
Condominium & HOA Management is our specialty; let us show you the Bluestone & Hockley difference.
We manage more than 55 communities throughout the Portland Metro area and beyond. Our community management philosophy focuses on building community, maintaining and increasing property values for our associations, and following through on the details necessary to make your community successful.
As active members of Community Associations Institute (CAI) and the Oregon Washington Community Association Managers (OWCAM), our community managers and staff are at the forefront of the legislative and technological changes that affect association management. We are also an Accredited Management Organization (AMO®). This certification by the Institute of Real Estate Management (IREM) demonstrates our commitment to ethical business operations and sustainable practices.
Bluestone & Hockley HOA & Condominium Management
Our Approach
Cooperation and communication between clients and management is the key to happy ownership and a well-managed association.
With more than 45 years of property management experience in the Portland Metro area, we have well-developed reliable systems and policies in place. In today’s fast-moving world, we continually upgrade our services and operational policies and technology to stay current with the newest business trends.
To achieve our goal we focus on:
- Establishing a strong relationship with homeowners and board members
- Preserving and enhancing your property
- Timely and effective client communication and solutions to challenges
Added Value For Your Community
Helpful Resources
- A diversified company which brings added resources and expertise to the table.
- Long term relationships/contracts with communities that we manage.
- Experienced in managing large construction and remediation projects.
- Relationships with banks that lend to community associations.
- The expertise and software to manage special assessments.
- Offer continuing education for Board and Committee Members through regular Community Leadership Seminars.
- Our Maintenance Department is licensed and bonded in Oregon and Washington.
- Tied to the National Weather Service and receive constant news feeds to best prepare for inclement weather. As an example; we increased the available maintenance staff when our last snow storm came through.
Accounting and Operations
Our PM Accounting and Operations teams provide:
- A licensed property management company through the Oregon Real Estate Agency and the Washington Department of Licensing – we are held to a higher standard of reporting, accountability and scrutiny
- Total transparency for our clients
- Well-developed policies and procedures
- Trust Accounts for all our clients’ funds
- Exceptional and detailed financial reports each month to every board member
- Convenient online access to financials for all owners
Customer Service
- Our manager to property ratio is low to provide manager availability and responsive customer service
- We adapt to the pulse of each community and the specific community needs
- We care about our clients and our employees – it’s more than just customer service
Customer Service
We’re always listening and appreciate your feedback!
We encourage and engage with our clients and employees to offer suggestions for improving the quality services we provide. Regular communication and site visits with Boards of Directors and committee chairs ensure our managers are in tune with your Association’s most immediate needs. Once a year we distribute a Quality of Service Survey to all Associations – and after the results are reviewed by the Community Manager and the B&H leadership team, we utilize the information for service improvements.
Community Management FAQ
Homeowner FAQ
How can I pay my Association assessments?
We have a variety of convenient payment options available:
Payments for Community Association Management can be dropped off or mailed to our main office below. Please make payment(s) payable to:
“YOUR ASSOCIATION”
c/o Bluestone & Hockley
9320 SW Barbur Blvd, Suite 300
Portland, OR 97219
Please note we have a drop-box in the front of our building in case you need to drop a payment off on a weekend, holiday or after hours.
We offer ACH payments, free of charge. You can contact your property manager through our Community Management Contact Form to find the correct ACH for your community. ACH allows owners to have their dues automatically transferred from their bank account to the association’s bank account on a predetermined date each payment cycle. This helps owners avoids potential late fees levied when payments are not mailed by the designated due date. Always remember to update us if your banking information changes while using our ACH service. While we strive to have ACH available to all communities, some factors may prohibit your community from using this service.
We also offer immediate online payments by credit card or bank account, however, the 3rd party provider charges a small fee. Information about web access and online payments can be found here: Web Access Information
What happens if I don’t pay my Association assessments on time?
The Collection Resolution and Late Fee Resolution determine the payment structure and applicable late fees for your community. When you do not pay your Association assessment, this late fee is automatically added to your account. Depending upon your Association’s Collection Resolution, severely delinquent accounts may then be subject to collections and a lien may be placed upon the property.
If you are having difficulty paying your association dues, please contact your Community Association Manager as soon as possible. The Community Association Manager will forward the information to the Board for consideration. This may possibly help avoid the collections process.
I am a homeowner; can I participate in Board Meetings?
As an owner, you have the right to attend meetings of the Board of Directors, but you may not participate in these meetings unless the Board provides an owner forum. Board meetings are designed for decision-making and conducting association business. Conversely, the Annual Meeting is the homeowners’ forum to receive information, ask questions, and learn of the management plan for the upcoming year. Elections to fill any vacancies or expiring terms on the Board of Directors are also conducted at the annual meeting.
I want to make an improvement to my property; what is required?
If you would like to make any alterations or improvements to your property, you may first need to complete anARC (Architectural Review Committee) application and submit it for Committee approval prior to beginning any work. This process keeps everyone in the loop regarding your project, ensures continuity in the appearance of your community, and helps to prevent unnecessary costs in materials, labor, and fines. Your Community Management Team is a great resource to guide you through the process and we recommend giving us a call with any questions you may have.
How can I report a maintenance emergency?
When it comes to protecting our clients from the unexpected, it is our philosophy to always be prepared. We do our best to ensure the safety of your property, but unfortunately not all events can be foreseen or prevented.
Examples of maintenance emergencies:
Roof leaks, water line breaks, & other potential building damage issues.
Examples of what does not constitute a maintenance emergency:
Matters such as improperly parked cars, noise complaints, smoke detectors going off at your property or your neighbor’s property, etc. These should be addressed on your own through local law enforcement, or through contacting your management team during normal business hours. In the event of a lockout, the on-call manager can assist in facilitating a locksmith, but you will be billed for that service.
Who should I contact in the event of an emergency?
If you should experience a maintenance emergency at your property when the Bluestone & Hockley office is closed (after 5:00 PM Monday-Friday, and Saturdays & Sundays), you will still call our regular office number at503–222-3800 and follow the prompts to be redirected to the on-call manager through our live answering service. You will select #1 for a maintenance emergency, then select #2 to be connected to the on-all manager through the live on-call service.
Please contact the following numbers for specific emergencies:
- Roof leaks, water intrusion, & potential structural damage: Bluestone & Hockley 503-222-3800
- Fire & Emergencies in process: Immediately call 911
- Power outage: PGE 800-544-1795
- Gas leak: Call your local gas company
- For non-emergencies, such as noise complaints, suspicious activity in your neighborhood, and theft, please contact your local law enforcement non-emergency number.
How does the 24/7/365 on-call process work?
After you have dialed our regular office number at 503-222-3800, you will follow the prompts to be connected with the answering service. The operator will ask you to describe your emergency maintenance need. If the matter requires the assistance of a manager, your call will be forwarded to the on-call manager and they will arrange for any maintenance services to meet you onsite if the situation warrants this.
Who is on-call after hours?
Every week we have one rotating manager and one maintenance person on-call to assist you, and they are dispatched from where they live. In addition, we often need to send specialized vendors to address specific needs such as water main breaks or electrical emergencies.
Do you still have questions about Community Association Management?
For additional questions, please fill out our Contact Form and indicate your community name and the name of your Association manager, if applicable. Our goal is to respond to your inquiry within a 1 business day.
