News

Friday night sewage spill

UPDATED: 01-OCT-1999 It was pouring rain that Friday night. So much rain came down at one of our buildings in SE Portland that the storm/sewer line backed up into the basement. Our on call manager was called and she followed procedure by calling the rooter people and the carpet cleaners to clean up the mess.[...]

Writing it down: the resident manager contract

UPDATED: 01-JAN-2000 Suppose you own a 40-unit apartment complex. You notice that the units are not renting very quickly, your vacancy rate is high, and for some reason your collections are very low. As you are auditing your year-end books, you discover that your on-site manager has been pocketing the laundry room machine income. As you dig further you find that rent money is missing. You decide to fire the manager.[...]

Protecting your investments with quality control

UPDATED: 01-MAR-2000 Gene owns the Yamhill Village Apartments, a quiet 50-unit apartment property location with a park across the street. He does not use a property management company. He lives out of town and has to depend on his on-site managers to keep him informed with a monthly report.[...]

Don't ignore your utility bills

UPDATED: 01-MAY-2000 High cost of Clean Water Act results in increased water and sewer costs to meet EPA standards. Natural gas shortage (caused by increase use in Midwest and East Coast) results in increased natural gas prices.

Security is a priority for Successful Apartments

UPDATED: 01-DEC-2000 It was raining as Melissa drove up the road to her apartment. It had been a long day at work and she was ready to be home. She pulled in her parking space at Murray Place Apartments and walked into her apartment. As she pulled on the door the handle felt loose, as if the door was not fully engaged. As the door swung open Melissa looked in. Everything looked okay[...]

Onsite manager retention

UPDATED: 01-DEC-1999 In this time of low unemployment the competition for on-site managers is worse than it has ever been. Marketing for on-site managers is a full time recruiting job. One can recruit through posting in the local newspaper, on church and Synagogue job boards.[...]

Appreciate Your Tenants

UPDATED: 01-FEB-2001 Do you appreciate your tenants? I mean really appreciate them. Most tenants don't expect much. A clean and safe place to live, without too much interference from the neighbors. Most landlords can do this, but can you do more? Do you have to do more?[...]

Pet Policies – Can They Work?

UPDATED: 01-MAR-2001 Dear David, We are reminding you that your dog, Basenji, may visit you at the Autumn West Apartments. With this letter we would like to define your visitation rights. [...]

The Magic of Setting Rental Rates

UPDATED: 01-MAY-2001 Have you ever wondered if the rents you are charging for your rental units are in line with the marketplace? Does it take a long time to rent up your property or does it rent in a day? If you have more phone calls than you can handle, you may have priced the property too low. If you have no phone calls, maybe you are priced too high. [...]

SUCCESS STORY:

Excellent team which took care of all my needs when I needed help.

Doran, Community Association Homeowner

SUCCESS STORY:

B&H is incredibly organized and does a great job with my neighborhood. They are on top of everything plus they help connect our neighbors….many of which have relocated to the area from out of state.

Tammi, Community Association Homeowner

SUCCESS STORY:

B&H is fairly new to us, but so far that I can see, they are doing an excellent job. WOW…you talk about customer service!!! I cannot believe how quickly these ladies get back to me if I have a question and making sure that I understand what they or I needed or wanted. I am looking forward to our continued partnership as time goes on. Thanks Bluestone & Hockley for doing an amazing job!

Jeanie, Community Association Homeowner

SUCCESS STORY:

I have the pleasure of working with Bluestone & Hockley personally and professionally. Every person I deal with is always pleasant and quick to respond and the ease of getting in touch with someone is amazing.

Kayla, Community Association Homeowner

SUCCESS STORY:

It’s necessary to rely on the judgement and integrity of our property manager. Without hesitation, I can endorse the actions, decisions and advice given to us by B&H. We don’t have to second guess their decisions, because the actions taken were based on years of experience.

Ronald, Residential Investor

SUCCESS STORY:

First of all B&H is dependable, which is very important to us. Second, everyone is nice and friendly, I always feel OK about calling when I have a question.

 

Susan, Residential Investor

SUCCESS STORY:

Efficient, accurate, professional and personable service.

Jim, Community Association Homeowner

SUCCESS STORY:

Your maintenance department fixed issues in my bathroom left by the last maintenance company. The tech was kind, explained the work he had done, and even asked to cover his shoes before entering. Overall it was a very professional job. Thank you!

Meg, Residential Tenant

SUCCESS STORY:

Dan was very respectful and explained everything he was going to do before he did it. He also finished faster than he said he would and left the area cleaner than before.

John, Residential Tenant

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