News

Pet Policies – Can They Work?

January 1, 2003

UPDATED: 01-MAR-2001 Dear David, We are reminding you that your dog, Basenji, may visit you at the Autumn West Apartments. With this letter we would like to define your visitation rights. [...]

Appreciate Your Tenants

January 1, 2003

UPDATED: 01-FEB-2001 Do you appreciate your tenants? I mean really appreciate them. Most tenants don't expect much. A clean and safe place to live, without too much interference from the neighbors. Most landlords can do this, but can you do more? Do you have to do more?[...]

Litigation Lurks

January 1, 2003

UPDATED: 01-JAN-2001 Believe it or not, as a real estate investor, litigation lurks just around the corner. Imagine that your tenants stole your light bulbs from the carports then used them for their lighting needs. Now mother in law comes to visit, she trips and falls on the front step, and low and behold she sues you for the broken back, pain and suffering and lack of consortium. You of course carry insurance, but bear in mind that you can't have this happen all too often, otherwise the insurance[...]

Security is a priority for Successful Apartments

January 1, 2003

UPDATED: 01-DEC-2000 It was raining as Melissa drove up the road to her apartment. It had been a long day at work and she was ready to be home. She pulled in her parking space at Murray Place Apartments and walked into her apartment. As she pulled on the door the handle felt loose, as if the door was not fully engaged. As the door swung open Melissa looked in. Everything looked okay[...]

Don't ignore your utility bills

January 1, 2003

UPDATED: 01-MAY-2000 High cost of Clean Water Act results in increased water and sewer costs to meet EPA standards. Natural gas shortage (caused by increase use in Midwest and East Coast) results in increased natural gas prices.

Protecting your investments with quality control

January 1, 2003

UPDATED: 01-MAR-2000 Gene owns the Yamhill Village Apartments, a quiet 50-unit apartment property location with a park across the street. He does not use a property management company. He lives out of town and has to depend on his on-site managers to keep him informed with a monthly report.[...]

Writing it down: the resident manager contract

January 1, 2003

UPDATED: 01-JAN-2000 Suppose you own a 40-unit apartment complex. You notice that the units are not renting very quickly, your vacancy rate is high, and for some reason your collections are very low. As you are auditing your year-end books, you discover that your on-site manager has been pocketing the laundry room machine income. As you dig further you find that rent money is missing. You decide to fire the manager.[...]

Onsite manager retention

January 1, 2003

UPDATED: 01-DEC-1999 In this time of low unemployment the competition for on-site managers is worse than it has ever been. Marketing for on-site managers is a full time recruiting job. One can recruit through posting in the local newspaper, on church and Synagogue job boards.[...]

Friday night sewage spill

January 1, 2003

UPDATED: 01-OCT-1999 It was pouring rain that Friday night. So much rain came down at one of our buildings in SE Portland that the storm/sewer line backed up into the basement. Our on call manager was called and she followed procedure by calling the rooter people and the carpet cleaners to clean up the mess.[...]

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SUCCESS STORY:

As a past Board Member who voted for Bluestone & Hockley, I am pleased at the wonderful job they are doing for us.

Dennis, Community Association Homeowner

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SUCCESS STORY:

I would recommend Bluestone & Hockley because of their professionalism. I feel confident that things will be handled with little to no drama.

Community Association Board Member

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SUCCESS STORY:

Thank you for your response on the bushes and awning. They were causing problems and our previous manager hadn’t completed the work. Its nice to know we are in good hands.

Sheri, Commercial Property Tenant

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SUCCESS STORY:

Thank you so much, I appreciate B&H’s responsiveness. I wish all my clients were represented as professionally as you represent yours.

Chris Bradley, Umpqua Bank

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SUCCESS STORY:

I noticed our building address board was just updated, which caused me to note how fast the changes related to my relocation to Suite 101 were occurring. During my prior 30 years here, this is by far the fastest the changes have been made. I appreciate the speed at which Bluestone & Hockley responded to my key request. It is great to have a good building manager and I thought I’d let you know.

Flo, Commercial Property Tenant

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SUCCESS STORY:

At every turn you are always on the spot about whatever comes up. Straight forward communication shows integrity and I like that. Thank you for taking such great care of me.

Tamara, Commercial Property Tenant

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SUCCESS STORY:

 

Responsive and always keep us informed of issues in our neighborhood. I appreciate the notifications.

Darcie, Community Association Homeowner

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SUCCESS STORY:

Friendly and informative as to what is going on in our community. I appreciate all they do to make me feel welcome.

Tobi, Community Association Homeowner
Residential Investor

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SUCCESS STORY:

This apartment complex is well-managed and the manager is very competent and friendly. It is always a pleasure to interact with her, and when we have a maintenance problem, she takes care of it quickly and efficiently.

Sally, Residential Tenant
Tenant at Lake Village Apartments

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