Bluestone and Hockley has experienced portfolio managers, quality tenants, and long-term relationships with the highest rated vendors in the industry.
Bluestone & Hockley’s residential property management services increase the value of single family homes and multifamily apartment communities. As one of only 560 companies worldwide to attain the industry’s most prestigious designation of Accredited Management Organization (AMO), we aim for excellence with a unique mix of creative energy, innovation and expertise gleaned from our over 45 years of service to clients and tenants. Learn more about how Bluestone & Hockley provides a ‘better real estate experience’!
Multifamily Property Management
Bluestone & Hockley has succeeded in raising the asset value, increasing cash flow, and improving investments to meet the needs of our property owners.
When we first take over management of a property, we create a management plan that coincides with our client’s investment goals. Our service then monitors performance to meet those goals, and we provide owners with all the information to keep them informed of the financial and physical condition of their properties every step of the way.
Many larger communities and those repositioning benefit by being staffed with professional full or part time onsite manager. Whether shared or dedicated, a site manager can give your property the daily attention you and your residents need and expect. Bluestone & Hockley have decades of experience hiring, training and cultivating qualified onsite managers. Our business development manager will be happy to learn about the specific needs of your property and describe how an onsite manager may or may not be the best for fit.
‘A Better Real Estate Experience’ begins with a better management company. Bluestone has pioneered the region’s most successful and cost effective solution for medium-sized communities.
Properties receive the benefits of a seasoned portfolio manager, on-demand customer service (resident relationship managers), anytime leasing and 24/7 maintenance without the cost of hiring onsite staff. This creates a meaningful savings for our owners while delivering great services to tenants. Our unique approach centralizes operations, which results in better staff supervision and training; consistently delivers superior customer service; reduces operating costs and eliminates disruption caused by on site employee turnover.
Portfolio Manager
Each property is assigned an experienced portfolio manager who is the primary client interface and oversees all management functions including frequent site visits/inspections, revenue management, project oversight and financial stewardship.
Resident Relationship Managers
Our resident relationship managers (RRM) are a group of “in house” customer service professionals, providing your tenants an extraordinary residential experience. This is accomplished by following strict systematic procedures and leveraging technology to communicate with residents. Residents contact RRM who log, service and follow up on all requests. Check out our Yelp and Google reviews to hear what people are saying about the best customer service in town!
Anytime Leasing
Bluestone uses the industry’s most advanced technology to ensure vacancies are shown 7 days a week and are filled with qualified tenants as quickly as possible. Prospective residents may tour an apartment home with one of our leasing agents or after verifying their identity, self-tour using a secure high-tech lockbox system. When self-touring, leasing agents are available via phone and text to answer any questions. Both tour options support online scheduling, instant appointment confirmations and a follow up survey. After visiting your property, our online application makes applying a breeze and once income and rental references are verified, leases are sent out for a digital signature and move-in funds collected.
Tenant Application Screening
Our strict standards help keep problem-tenants from ever moving into your property. (See our Screening Criteria.) These standards are complimented by sensible programs that ensure qualified applicants with unique situations are welcomed.
We run a credit and criminal background check, verify income and contact current and previous landlords.
Bluestone & Hockley Maintenance
Lead by our Corporate Maintenance Officer, a veteran with over 30 years of experience, our in-house maintenance department provides unparalleled service at a competitive price. Technicians service most non-emergency maintenance requests within 2-3 business days, show up in uniform, wear shoe covers, and leave the work site cleaner than they found it.
Contractors & Vendors
Augmenting our in-house maintenance department, a network of licensed and insured contractors is mobilized when more cost effective (i.e. painting and cleaning) or larger vendor is needed.
Quality Assurance
Bluestone & Hockley is the only local management company that provides comprehensive quality assurance. Residents receive a follow up communication (email, text or phone call) for most types of service requests to ensure that their needs were met with prompt professionalism. Additionally, we check in on our residents several times throughout the lease term, including three times within the first 30 days and in advance of rent increases. Our properties experience higher resident satisfaction and tenant retention because we genuinely care about doing our job right the first time, every time.
Monthly Reports
Detailed reports are distributed every month. This package includes a balance sheet, general ledger, cash flow statement, budget comparison, resident rent roll, income and expense transaction details and an aged payables report. In addition to the financial reports, you will receive a status report from your property manager outlining vacancies, recent move-ins, incentives offered, marketing steps being taken and reasons for budget variances.
For real time reporting, owners can go online anytime.
Utility Savings & Bill Backs
Not all energy saving programs are created equal or even cost money to implement! Our utility expense analysis will compare your property’s expenses against others in our portfolio.
A utility bill back program using a sub-metered system, Ratio Utility Bills System (RUBS) or flat fee may be implemented for water, sewer, storm sewer and rubbish expenses.
In addition, we have experience with inexpensive lighting retrofits; water conservation programs; building envelope repairs; window upgrades and renewable resource implementation.
Single Family Property Management
Traditional Management Services
Shopping for property management services will surely uncover companies claiming to be focused on serving you, the client. We do that too, but we’re a little different… Of course we’re going look after you and ensure your property receives the professional attention that only a team with literally one hundred years of combined professional experience can provide. But where we truly excel is in caring for your tenants, which means bigger rent increases, less turnover and more cash flow. Our dedicated team of Resident Relationship Managers are the cornerstone of our single-family home management team. This group of customer service gurus go above and beyond with every service request and work tirelessly through proactive communication and quality assurance checks until our residents are genuinely satisfied HAPPY. At Bluestone & Hockley, we do more than manage property, we develop and foster meaningful relationships with people and their homes, delivering ‘a better real estate experience’.
Leasing Services
- Advertising
- Showing property
- Resident screening (applicant pays fee)
Financial Services
- Rent collection
- Bill payment
- Direct Deposit
- Monthly reports
- ‘CPA Ready’ year-end report
Comprehensive Evaluations
- Regular exterior inspections
- Annual interior inspections
Maintenance & Repair
- Trusted professional vendors
- In-house maintenance team responds quickly with flat hourly rates
- 24/7 emergency on-call services for residents
Resident Services
All of our services including maintenance requests, rent payments and general questions may be submitted through our Tenant Web Portal. Please log in and your request will be promptly addressed.
Maintenance Emergencies
Is there a true maintenance emergency, which if unresolved in the next business day may cause substantial damage to the property? Call our office and follow the prompts for assistance.
Questions
Questions or problems logging in? Email a Resident Relationship Manager at: RRM@bluestonehockley.com
